Terms and Conditions

Welcome to the Haverhill Lighting website.

Office hours Monday - Friday 9am - 5pm - Order Online 24 hours a day

Office hours Saturday - 9:00am - 1:00pm - Order Online 24 hours a day

Same day dispatch service on orders placed before 12 noon - Secure online payment facility

By accessing or using our website, you are acknowledging that you have read, understand, and agree to be bound by these Terms and Conditions, inclusive of Privacy Policy, Returns Policy and Delivery section.

We reserve the right to update our Terms and Conditions at any time.  Any changes are effective immediately upon posting them on the website. These terms and conditions do not affect your statutory rights as a consumer.

1 The contract
The legally binding contract between Haverhill Lighting and you is made when we accept your order. We must receive a full payment for the goods and postage that you order before your order can be accepted. An acceptance of your order will take place upon dispatch of your goods and will be confirmed by email.

2 Intellectual property rights
All content on this website including, but not limited to graphics, texts, images, audio and video clips, data compilations, logos, button icons, and software, is owned by or licensed to Haverhill Lighting. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our written consent. You may not:

  • Sell, rent or sub-license material from this website;
  • Modify and/or republish material from this website on another website;
  • Reproduce, duplicate, copy or otherwise exploit material from this website for any purpose.


3 Accuracy of content

Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as quickly as possible.

Please note that all dimensions, weights, and other measurements given with relation to the goods displayed on our website is approximate only.

The colour of some goods may vary on different computer screens and/or displays.

4 Ordering
Please note that when ordering all fields marked with an asterisk * must be completed and orders must be paid for.

We will confirm by email receipt of your order, and email again to confirm details of the order. An acceptance of your order will take place upon dispatch of your goods and will be confirmed by email.

If, for any reason, we unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. Your order will be cancelled and the money you paid us refunded.

5 Price
The prices payable for goods that you order are as set out in our website, are in £s sterling inclusive of VAT and exclude delivery charges.

You will be notified of the delivery costs before you submit your credit card details, based on the value of your order.

6 Methods of payment
No credit card information is stored on the Haverhill Lighting server at any time.

We accept following cards: VISA, VISA Debit,  and MasterCard 
You can also process your payment through Paypal account.

Your payment transaction will appear as Haverhill Lighting on your credit/debit card statement. All invoices will be sent to the credit card billing address and not the delivery address, if it differs.

7 Delivery
Our delivery guidelines and charges are set out in the Delivery section on our website.

We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and we will not be liable for any loss caused to you by late delivery. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Please note that delivery during busy periods, such as the January Sale and Christmas, may take slightly longer.

8 Cancellation of order
For returns or exchanges of the goods you have purchased from us please refer to our Returns Policy.

We reserve the right to cancel your order if:
- we have insufficient stock to deliver the goods you have ordered, or if the goods have been discontinued by the manufacturer
- the goods you ordered were listed at an incorrect price.

If we do cancel your contract we will notify you by e-mail and the money you paid us will be refunded to you within 7 days.

9 Privacy
You acknowledge and agree to be bound by the terms of our Privacy Policy, which forms a part of these Terms and Conditions.

We use cookies to help identify your computer so we can tailor your user experience. A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us. You can disable any cookies already stored on your computer. Your computer's help file should tell you how to do this.

If you have any questions or comments about privacy or if you wish for information you supplied us with to be corrected or removed from our database, please request it in writing by emailing: info@haverhilllighting.co.uk

10. Law and Jurisdiction
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.